Forum Replies Created
October 13, 2021 at 5:30 pm in reply to: Can I integrate WooCommerce store with my Zendesk account? #2321
Is there a way I can automate my Zendesk ticket management for WooCommerce?
Of course! Yes. How else are you supposed to manage these omnichannel tickets effectively when your WooCommerce store is a large one?
I highly recommended that you automate the process by using one of the many Zendesk apps for WooCommerce. The good apps will provide you with a two-way Zendesk woocommerce integration. Some features that you may expect are-
The app should provide you with real-time information about your woocommerce customers’ orders.
You can see the history of all the tickets related to the customer who raised the ticket.
You can customize the KPI fields for the order data fetched by your Zendesk account.
And so on…
These plugins also add to the convenience of your customers and come with more interesting features. I have been using the free Order Sync with Zendesk for WooCommerce plugin by MWB… feel free to add further queries if you have any related to this. I hope my exploration will be of some use…October 12, 2021 at 2:07 pm in reply to: How do I add frequently purchased items in WooCommerce? #2310
Yes, adding related items plays with the customer’s intent to buy that product. If nothing, they will know about the possible purchase and the variety of your stock. And most of them end up buying the products that pair up. Specifically when it comes to the fashion eCommerce sites or electronics.
For example, if you buy a mobile phone, you might also want other accessories like earphones and phone cases. Similarly, while you buy a dress, would it not be nice if you also get that perfect footwear, purse, or earrings? Yes, exactly.
So, for an eCommerce store, the functionality of displaying the product bundles bought together is profitable. Frequently Bought Together for WooCommerce is a solution you can try. You can add unlimited products to related products sections and customize labels to show on your store. The admin can choose the position of the frequently bought section and offer discounts on those products, and add related text. It is something you must give a try.
Taking customers through the sales funnel from awareness to finally conversion takes a lot of effort. And losing them after a single purchase will be the last thing businesses would want. There are several ways to retain leads. I can enumerate a few:
- You can use interactive content to keep leads engaged. Educate them so they can trust you. And when they gain trust, they will surely choose you.
- Keep taking follow-ups from customers based on the stage they belong to. Loyal customers are your true asset.
- Do not forget to take their feedback. It tells you about your performance and how you can help. You can always ask your customers to rate your support, their needs, and how you can improve for their next service.
- Lastly, best of all, reward your customers. Loyalty programs are that section of eCommerce marketing that can take your store from moving to running. Offering them points on every purchase, and on special occasions like customers’ birthdays, etc., induces a feeling of importance in them.
Treating your customers right and always being there to support them if any doubt of a query comes up is above all.October 7, 2021 at 7:28 am in reply to: How can I book reservation requests based on duration? #2252
If your friend owns a booking store, he might as well need a plugin for carrying out these complex situations that arise while bookings occur. I recommend a full-featured solution called Bookings for WooCommerce Pro.
And regarding your instance, for a booking product, under the general settings, when you go to Quantity and select the Customer Can Choose option, the customer can decide and define the booking duration from their end.
One can place booking requests based on the booking criteria of DHM (days/hours/min), as it is in your friend’s case.
As an admin, you can also set a fixed quantity, and maximum booking per user so that the customer cannot select to book beyond the set quantity. Set the booking unit to months, days, or years, and you are all set.
Booking store managers can also handle booking orders for users on behalf of the user and reschedule the booking too. Plus, easy refunds with WooCommerce RMA for return, refund, and exchange.
I hope this helps.October 1, 2021 at 8:50 am in reply to: Is it possible for a subscriber to retry unsuccessful payments? #2165
Whether you are a subscriber or a subscription service provider, the issue of failed payment often comes up. As regular customers, they can file a query and get it resolved. But, if you use a feature-rich plugin in subscription services, this issue won’t come up.
Try using WooCommerce Subscriptions Pro for retrying the payment automatically. It enables the admin to retry for a failed amount and even set the number of times you would like to do so. From the advanced settings, you can enable automatic payment retrial with a single switch button. Below is an input box where you can mention the number of failed attempts you are targeting. After which, it will cancel the subscription automatically. It’s effortless.September 28, 2021 at 12:10 pm in reply to: Membership compatibility with Subscription plugins #2087
Membership and Subscription compatibility is definitely considered if you want to offer both in your store. Because it’s simple enough to understand that if they are not compatible they might create problems for your store. The WooCommerce membership plugin is compatible with the subscriptions plugin. However, both of them are premium plugins with vast details and features.
If you are not into coding, you can use this plugin for offering memberships. (Membership for WooCommerce) When it comes to working on this plugin it is safe and swift. It also has shortcodes as you requested to customize a single product page.
If you want to offer subscriptions, you can use Subscription for WooCommerce. It is not yet compatible with the membership plugin but soon it will be done too. Both these plugins are a breeze to work with.September 27, 2021 at 2:19 pm in reply to: Can I integrate Salesforce CRM with my WooCommerce store? #2083
Do you think there is any other such integration that can help me with the WooCommerce store and Salesforce?September 20, 2021 at 5:17 pm in reply to: What are the different roles to create when using role based pricing scheme? #1982
Employing role-based pricing is really a profitable scheme, as it boosts engagement and turns customers into loyal customers.
In short, it presents prices that your specific customers deserve.
And, here are some roles that you can designate or classify your buyers into
- Unlogged users
- Logged-in users
- VIP Customers
- Guest users
So, you can set these roles, and create rules and display prices or discounts differently to different roles.
Some roles can be assigned to your Internal team as well such as
- Shop manager
- Admin Super
- Shop author
To manage these different roles, you can go to “User Role Setting” of this plugin, you are talking about and simply tick mark the options that you want to display to that role users.
Can I offer points to the buyer along with selling gift cards? Would this be helpful to me as a store owner or just an unnecessary thing to do? Just a thought.
Adding reward points to WooCommerce is probably the best thing you will ever do to engage your customers for continued sales. Moreover, it satisfies your customers and encourages them to increase their total purchase. Storeowners can assign points to customers and customers can easily redeem them to get off from their total order cost or even buy items via points only.
This system is efficiently followed by most of the successful and popular stores including Amazon. If you shop online you would know that too. If you have an eCommerce store with WooCommerce it’s even easier to start the rewards system.
You can start off with a free plugin rewards plugin just in case you want to first test whether you can continue offering reward points or not. Start off by downloading the Points and Rewards for WooCommerce.
It has very easy settings and you can give out points to customers on sign up, order total, referral, and purchase of products. Additionally, you can create a membership system for exclusive offers. It brings easy redemption of points on users’ part and the admin can check all the detailed points and logs of the customer base.September 15, 2021 at 5:14 am in reply to: Safety and Performance. What seems v/s what’s real? #1873
I always ask my friends for recommendations if they are using any extension for their store. And always look out for reviews. I check both positive and negative ones. The expectation and reality can only be experienced once you install and activate the extension.
Sometimes installing a new extension slows down the website speed. In that case, you can use a website speed checker tool like Pingdom. Just test your website’s speed before and after installing the plugin and compare. You will get the result.
But, above all, compatibility check, number of installs, etc. Vulnerabilities of the WordPress plugins can be checked at WPScan Vulnerability Database. It lists plugins and their known faults & vulnerabilities.
Always choose the right and trusted platform to download or purchase extensions. Avoid nulled plugins. WordPress repository has a multitude of useful plugins with all these details.September 15, 2021 at 4:04 am in reply to: How can I control membership accessibility in WooCommerce? #1871
No, Brian. I mean, I could do it, but that would be too much burden. I think a subscription plugin is a great option.September 14, 2021 at 5:27 am in reply to: How To Get all Subscription Plan Details Together? #1845
Handling subscriptions can be overwhelming if you do not have all the details in place. As a store owner, it is great to find it all in one tab. While using the free Subscriptions for WooCommerce plugin. You can easily find the Subscription table that shows a recurring frequency list of all subscription users.
Simply go to the Subscription Table option from the plugin settings and you will find all the plans in a table format. It mentions the subscription product name, the status of the subscription plan, date of subscription expiry, recurring payment date, and user name, etc.September 9, 2021 at 12:55 pm in reply to: What can I do to invite new users the WooCommerce wallet system? #1759
That’s a concerning situation. However, you can still change it. The free plugin is not the only limitation. The lack of proper promotion can also be a contributing factor to the low wallet user count.
First, make your active customers aware of the wallet system. You can do that by sending a common email, sending personalized messages about the wallet system, or by display popups.
If these promotional steps are not enough, then it would be better to get the WooCommerce Wallet System Pro.
It has a feature that allows wallet users to send invitations to other registered customers on your store. It will surely help build the wallet user base.
The COVID-19 has disturbed human and commercial lives around the world. In addition to issues such as security, accessibility, and value, brand loyalty and customer retention is really minor.
But as we know, businesses all around the world are on the verge of collapsing. In the midst of economic uncertainty, shoppers hold to their money and seek higher value in things they buy.
The customer will probably recall their last experience with a brand and their loyalty often depends upon a positive or unpleasant experience. The customer will recall what the problem was (or was not done) done if it was unfavorable. In the middle of the pandemic, customers have remained loyal to local businesses.
– Businesses should continue their online communications, especially with their loyal customers.
– Stay true to your users and support them in every decision they make. It might even be not buying from you. You can ask your customers what they expect from you too.
– Follow the needs of your customer and take the chance when your need arises.
It is a very difficult time for everyone out there. I hope you all are safe 🙂